Field Service Manager
Company: Disability Solutions
Location: Phoenix
Posted on: November 14, 2024
Job Description:
Base Pay Range: $88,200.00 - $149,900.00 AnnuallyPrimary
Location: USA-AZ-Phoenix-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred Qualifications
- Customer Service:
- Establish strong customer relationship at all levels by leading
Field Service operations for our customers in Taiwan
- Ensure effective coordination of service operational activities
and driving operational activities for meeting customer operational
goals
- Be proactive with customer management to identify potential
areas of improvement and drive resolution (tool or customer service
related)
- Handle site partner concerns and holding regular customer
meetings (OC, Key Performance Indicators, regular service meeting)
including preparation and following up on open tasks
- Business/Finance:
- Forecast and help run quarterly and annual business revenues to
achieve operational and financial objectives
- Work closely with customer and promote relevant CIPs and
product improvements to customer
- Understand all customer related agreements, equipment
specifications, and Service Level Agreements
- Development and implantation of operational plans for
increasing customer satisfaction and growing service market
share
- Drive corporate image through successful customer service
- Active support of account teams to achieve regional
targetsService Sales
- Team Development/Administration:
- Leads the CSE team including holding monthly, quarterly, and
annual performance reviews and appraisals to ensure Team have clear
goals that support account goals and objectives and detailed
individual development plans
- Coach, develop and further retain the CSE team and grow the
talents of KLA
- Analyzes operational processes, customer concern procedures,
and performs training gap assessments for finding opportunities for
service delivery improvements and benefit to the customer /
clients
- Track and review equipment, warranty, contract and Customer
performance metrics
- Establish strong working collaborations Business Units, Product
Support, Regional Product Support, and Sales personnel
- Essential Skill
- Minimum 5 years in semiconductor field and/or experiences.
- Support organization as a manager and experience in a customer
facing role for a minimum of 2-3 years..
- Good execution and coordination skills.
- Strategic and forward thinker who is proactive, upbeat and
driven.Minimum Qualifications
- Minimum 5 years semiconductor field and at least 2 years
management experience
- Excellent Communication skills, both written and spoken.
- Good execution and coordination skill
- A Bachelors Degree in Engineering background is required, M.S.
is a plus.
- Strategic and forward thinker who is proactive and self driven.
The company offers a total rewards package that is competitive and
comprehensive including but not limited to the following: medical,
dental, vision, life, and other voluntary benefits, 401(K)
including company matching, employee stock purchase program (ESPP),
student debt assistance, tuition reimbursement program, development
and career growth opportunities and programs, financial planning
benefits, wellness benefits including an employee assistance
program (EAP), paid time off and paid company holidays, and family
care and bonding leave. KLA is proud to be an Equal Opportunity
Employer. We do not discriminate on the basis of race, religion,
color, national origin, sex, gender identity, gender expression,
sexual orientation, age, marital status, veteran status, disability
status or any other status protected by applicable law. We will
ensure that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation. Be aware of potentially fraudulent job postings or
suspicious recruiting activity by persons that are currently posing
as KLA employees. KLA never asks for any financial compensation to
be considered for an interview, to become an employee, or for
equipment. Further, KLA does not work with any recruiters or third
parties who charge such fees either directly or on behalf of KLA .
Please ensure that you have searched KLA's Careers website for
legitimate job postings. KLA follows a recruiting process that
involves multiple interviews in person or on video conferencing
with our hiring managers. If you are concerned that a
communication, an interview, an offer of employment, or that an
employee is not legitimate, please send an email to
talent.acquisition@kla.com to confirm the person you are
communicating with is an employee. We take your privacy very
seriously and confidentially handle your information.
Keywords: Disability Solutions, Buckeye , Field Service Manager, IT / Software / Systems , Phoenix, Arizona
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